VYANET Customer Service
Let Us Know What You Think!

As a valued customer, your opinion of the service we provide to you is extremely important. The following list concerns specific aspects of our service. Please be candid in your evaluation. If we are not meeting your expectations, we would like to know.

Location?

Please tell us how satisfied you are with our services:

  • Would you recommend VYANET to your friends and associates?
    • Yes
    • No
  • Would you like someone from customer service to contact you to address any issues you may have with your service?
    • Yes
    • No

Sales Department

  • Was your sales person courteous, helpful and able to assist you to your satisfaction?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Were the prices reasonable for products and services?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Was the monitoring agreement fully explained?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Was your installation promptly scheduled?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Are you happy with the quality, coverage, and performance of your security system?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable

Installation / Service Department

  • Were you satisfied with the quality of your installation?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Was your facility left neat and clean?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Were you properly instructed on the use of the system?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Were you provided with sufficient window stickers and yard signs?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Are the technicians courteous, helpful, and able to assist you to your satisfaction?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable

Billing, Monitoring and Support Department

  • Are your billing questions / issues dealt with courteously, accurately, in a timely manner, and to your satisfaction?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Are the monitoring and support personnel courteous, helpful and able to assist you to your satisfaction?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • Is your security system monitored accurately and effectively?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable
  • WIf you have had any incidents, do you feel comfortable with the way our representatives handled the situation?
    • Very Satisfied
    • Satisfied
    • Dissatisfied
    • Not Applicable

Please include here any additional comments you would like to share with us, particularly any further comments you may have concerning the above listed questions.

The following information is optional, but recommended in order to help us provide you with better customer service.

Account Name

Account Number

Account Location

Contact Name

Would you like us to contact you concerning your survey?

Yes No

How can we contact you?

Home Phone

Work Phone

E-mail Address

Thank you for completing our customer survey. Your opinion is not only important to us, it is vital to our business.